Thank you for choosing Kompat as your sports auction platform. We strive to provide the most reliable, interactive, and high-performance drafting experience. Since our system operates as a software service with instant resource allocation, we have established a clear Refund Policy to ensure fairness to all our organizers and clubs.
1. Subscription & Auction Packages
Kompat offers distinct packages (Basic, Pro, Enterprise) to support organizers in hosting player drafts. When you purchase a package, resources (database clusters, registration links, WhatsApp integration channels) are instantly set up and reserved for your tournament code.
2. Refund Eligibility Criteria
You may request a full refund under the following strict conditions:
- Timeframe: The refund request must be made within 48 hours of purchase.
- Tournament Status: The tournament draft or auction has not yet started. If any active player bidding has occurred, or registration lists have been processed for matches, the package is considered consumed and cannot be refunded.
- Technical Malfunction: In the rare event of severe platform failure on our servers that prevents you from running your auction, and our technical support team is unable to resolve it within a reasonable period, you will be eligible for a full refund regardless of the 48-hour limit.
3. Non-Refundable Items & Conditions
Refunds will not be issued in the following circumstances:
- The auction was completed successfully.
- You changed your mind, or your tournament was cancelled offline after the 48-hour refund window.
- The auction failed to run due to internet connectivity issues on the organizer's side or incorrect setting configurations by the organizer.
- Custom branding setups, where designer/developer hours have already been dedicated to preparing custom themes or effects.
4. How to Request a Refund
To request a refund, please follow these steps:
- Send an email to kompatasia@gmail.com with the subject line: "Refund Request - [Your Tournament Name]".
- Include your transaction ID, invoice copy, registered user email, and a brief explanation of why you are requesting a refund.
- Our billing team will review your request against the eligibility criteria and reply within 48 hours.
5. Processing and Timelines
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment (credit card, debit card, UPI, or bank transfer). Please note that it typically takes 5 to 7 business days for the refunded amount to reflect in your account, depending on your financial institution's processing speeds.
6. Contact & Dispute Resolution
Before initiating any formal chargebacks or disputes with your bank, we encourage you to contact us directly. We value our customers and are committed to resolving payment issues amicably.
- Email: kompatasia@gmail.com
- Phone Support: +91-9388018801 or +91-7510931093